structure

Call center, also called the customer service centers, is known as an important window between enterprises and customers. It is widely used in the telecoms, banking, securities, postal and other fields. It played an impotent role for service the customer effectively, rich the enterprise marketing channels, expand awareness and enhance the competitiveness of enterprises. Now the call center became the profit center.This issue based on the author’s research and develops for the fifth-generation call center products of ZTE Company. Now the product had been widely used in the telecom company home and abroad successfully. The author research on the manual platform of the call center, give a solution of the implement. The platform based on light weight J2EE framework, service-oriented architecture and workflow engine technology.Firstly, the author described the development of the call center. Secondly, the author analyzed the fifth-generation call center in detail including the architecture and structure. After analyze the requirement of the manual platform, according to the structure and characteristics of the platform, the author design the architecture and implement the core module of the platform. Finally, the authors make a conclusion for the paper and make an expectation for the further development of the system. The research works of the author in this paper include the following.①According to the requirement, the author designs the manual platform starting from the ease use and efficient for users.

Zhu

Then Zhu disguised herself as a boy and changed her name as Zhu Jiuguan (usually a boy's name). During her traveling to the famous Yixing Shanquan Mountain Academy, Zhu got acquainted with a young scholar, Liang Shanbo, who was both talented and virtuous. Fortunately, Liang was also to go to the famous academy, where they both enrolled as students. Liang and north face jackets studied in the same room and lived under the same roof. They treated each other like brothers. They had three years of merry life before Zhu received a letter from her father one day. She had to go back home, for she was told in the letter her father's got ill seriously. But this was a shell game for her.
Zhu tried to show her tenderness and cheap north face jackets by all kinds of ways to Liang during he was seeing her off for a distance as long as 18 li (Chinese unit of distance, a very long way). But Liang was too dull to realize anything, as he had never doubted that Zhu is a boy. This is one of the most vivid description of the story, known as "18 li seeing off" to Chinese people. Arriving at home, Zhu found her father was not ill at all. He had engaged her to a son of a rich family. This time Zhu's objections became pale and northface jackets. When Liang became aware of Zhu, actually, was a girl and he had been fallen in love with her so deeply, he was filled with grief and regret, and then died after months, with a final request of burying him at the foot of Qingdao Mountain.